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Frequently Asked Questions

  • How do I know Hands on Health is the right fit for me?
    We offer a free consultation by phone, telehealth, or in person. Please schedule an appointment to discuss your needs.
  • What can I expect on my first visit?
    When you schedule an appointment, you will receive online registration paperwork via email that you may conveniently submit prior to your visit. Once you arrive for your evaluation, come upstairs and have a seat in our welcoming lobby space. Your therapist will meet you at the scheduled appointment time. Please help yourself to our kitchenette with filtered water, tea, or coffee. We have two bathrooms down the hall available for patients.
  • What is included in a comprehensive physical therapy evaluation?
    For all new patients, we start with a comprehensive PT evaluation. You and your therapist will have a thorough one-on-one conversation about your current condition, past medical history, symptoms, and factors that may be limiting your quality of life. Through observation and assessment, your therapist will identify the root causes of your symptoms to properly diagnose the issue that needs to be treated. After discussing your goals and what is most meaningful in your life, they will develop an individualized treatment plan that includes your whole person — mind, body, and spirit. During this initial appointment, your therapist will begin expert hands-on treatments to ensure you find relief from your first visit.
  • How many follow-up visits will I need?
    The number of follow-up visits will depend on how many times per week or month your therapist recommends for you to achieve your goals on a realistic timeframe. At HOH, we frequently see patients get better faster, due to the one-on-one care they receive.
  • What can I expect during a follow-up session?
    Your entire follow-up session is spent with your therapist treating your specific problems with a combination of expert manual therapy, joint mobilizations, soft tissue mobilization, neuromuscular re-education, and education tailored to your individual needs. We utilize trigger point dry needling, cupping, gua sha, Graston technique, and taping to facilitate soft tissue and muscle function. With a focus on patient education, we also share the latest neuroscience about the brain's role in pain. By becoming empowered to improve their quality of life, our patients experience a positive transformation in their ability to cope with and heal chronic pain.
  • What kind of support can I access outside of my appointments?
    We recognize how difficult the healing process can be. At every step, our therapists are available through email or phone call. We are committed to being “hands on” — in our communication and our coaching support — to meet your evolving needs on the healing journey.
  • Where is parking located?
    Our parking lot is located directly on the corner of W. Harrison and Pontchartrain Blvd, across the street from Pizza Domenica. Hands on Health has three marked parking spaces, in addition to a handicap parking space. If a spot is unavailable, there is usually street parking available.
  • Do I need a doctor’s referral or prescription to receive a PT evaluation?
    We believe in accessible expert care. According to Louisiana’s Physical Therapy Practice Act, direct access means that we do not need a doctor’s prescription to evaluate and treat a patient. A physical therapist is trained and educated to be a first-line provider to injury and pain and is often a less costly path, including testing, imaging, and pharmaceuticals.
  • Do you take insurance?
    We provide our patients with insurance documentation to file out-of-network for self-reimbursement, as well as a helpful insurance benefits worksheet. Our staff can help guide you in this process. A specialized provider with Dr. Kelly’s credentials is not typically covered in-network through insurance plans. However, visits could be covered through an exceptions process or through FSA and HSA accounts. For patients who self-pay, it’s possible to apply for insurance coverage by submitting a claim. How to Determine Your Insurance Benefits for Physical Therapy
  • Do you offer mobile visits?
    Yes! We offer mobile appointments as an option for all patients. If you are not able to walk up one flight of stairs (with handrails) to our office space, our therapists are happy to come to you for an at home/mobile appointment.
  • Do you provide referrals?
    We are the functional movement experts. If necessary, we refer patients to physicians for further medical diagnosis or assessment. We work within a network of local holistic providers, accessing a continuum of care to best fit your needs. Our integrative network extends beyond Hands on Health to address specific needs, such as mental health including PTSD, depression, and anxiety. We believe this integrative approach supports our patients with mind-body physical therapy methods that are unique to our practice. Danielle Paciera (in clinic on Mondays!) Dr. Joe Mather, MD, MPH & TM Lauren Gehman, LCSW Dr. Elyne Selu, PhD, PSEP Jan Johnson, RDN, LDN Dr. Goolsby, MD Dr. Thomas, MD Dr. Eric Lonseth, MD Dr. Holly MacKenna, MD Remedy Room Christina Andrini

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